EPP® General Store Terms and Conditions

General Trade Terms and Conditions of www.tiendasepp.com and / or EPP® Stores
1. General Conditions of Use.
In order to make your purchasing process a pleasant and clear experience on our website, we then specify the terms and conditions by which 57 TEAM SAS, as responsible for the commercialization of the products of this website, establishes the use And interactions within this Website.
Access and use of the Website is subject to these terms and conditions and other applicable laws and regulations. These terms and conditions shall be interpreted and governed in accordance with the laws of Colombia and may be modified by 57 TEAM SAS from time to time, for which we request you to read these terms in full before using this Website.
2. Acceptance of the Terms and Conditions Use.
When you enter, browse and purchase in this Website, you as a user of the page, unequivocally accepts that you have been informed about the terms and conditions of use that govern navigation, use and purchase in this Website, taking into account It counts the guidelines that is in our Policy of Treatment of the Information.
By accessing and browsing this Website you accept, without limitation or restriction (i) the terms and conditions of use of the Website contained in this document and admits that any other agreements between you and 57 TEAM SAS specifically related to your Site Web are revoked and have no effect or validity, (ii) that you admit to know clearly the content of our Information Treatment Policy, (iii) that you are of legal age and are in full capacity to accept and be subject to the terms And conditions of use of this Website.
The Web site you are visiting, and the registered Trademark EPP®, are owned by 57 TEAM SAS with tax identification number 900.566.396-5 with principal address in Carrera 20 168 34 in the city of Bogota D.C., Colombia.
3. Intellectual Property.
All marks, signs, logos, names and any other distinctive signs, as well as utility models and / or industrial designs and other elements of industrial or intellectual property inserted, used and / or deployed on this Website are the exclusive property of 57 TEAM SAS. In other cases, TEAM SAS has sufficient authorization to use them on the Website. Nothing in this Website may be developed as a grant or grant of any authorizations, licenses or any other right to use or dispose of any form of Intellectual Property, without the written permission of 57 TEAM SAS, or the owner of The rights of the same. Any unauthorized use will constitute a violation of these terms and conditions and the current national and international rules on Intellectual Property.
4. Copyright.
All computer, graphic, advertising, photographic, multimedia, audiovisual and / or design material, as well as all content, texts and databases made available on this Site are the exclusive property of 57 TEAM SAS. Otherwise TEAM SAS has sufficient authorization to use them on the Website. All Content on this Website is protected by copyright laws and all applicable national and international standards. Except as expressly stipulated in these terms and conditions, any act of copying, reproduction, modification, creation of derivative works, sale or distribution, display of the contents, in any way or by any means, including, but not limited to, Electronic, mechanical, photocopying, recording or otherwise, without the prior written permission of 57 TEAM SAS.
In no case do these terms and conditions confer rights, licenses and / or authorizations to perform the acts described above. Any unauthorized use of the content constitutes a violation of these terms and conditions and current copyright laws. The user is bound by these terms and conditions not to modify the software of this Website in any way.
The distinctive signs logo of EPP® Stores and any other displayed on this Website, is owned by 57 TEAM SAS, and its licensors. Under no circumstances may it be considered that the use or licensing of any kind, trademarks, trade names, slogans or slogans is permitted. Therefore, it is considered expressly prohibited the use of the same, under penalty of being present in the civil and criminal responsibilities that may occur.

5. Limited Liability.
TEAM SAS assumes no liability whatsoever, including any liability for any damages or losses, including, but not limited to: loss of information or profits, existence of viruses, Use or inability to use the material on this Website, lost business opportunities, or any other damage, even if the user has advised us of the possibility of such damages, or any third party claim, except as expressly stated herein Is stipulated. Under the terms here indicated. 57 TEAM SAS assumes no responsibility for the impossibility of, or problems in, the use of the Website or any of the pages that comprise it, including but not limited to events such as server or connection problems, interruptions In its communication, technical problems. In case the use of the material of this Website results in the need to service, repair or correct equipment or information, the user assumes any costs derived therefrom.
6. Buy-sell OnLine.
6.1 General.
If you are a natural person or through a person duly empowered to act on behalf of and represent you, if you are a legal person, and on the other hand 57 TEAM SAS, a commercial company duly Incorporated under the laws of Colombia, owner of this Website, agree to enter into this purchase and sale agreement in accordance with these terms and conditions.
57 TEAM SAS, in any case shall presume in good faith that it is contracting directly with the user or its legal representative duly authorized to perform in this type of operations and no responsibility shall assume 57 TEAM SAS for personal impersonation made by any user.
In any case 57 TEAM SAS declares that the purchases made in this Website are for the exclusive use of adults according to Colombian Law.
6.2 Training and Improvement.
The contract for the sale of products of 57 TEAM SAS is perfected only when the user, in response to the invitation to bid made by 57 TEAM SAS, presents the purchase offer through the selection of the product and makes the payment according to the payment modalities offered On this Website.
6.3 Term for the Acceptance of the Offer.
57 TEAM SAS, may accept the offer immediately after payment has been made, which may be accepted in whole or in part.
Acceptance of the offer will be made by e-mail addressed to the address provided by the user through the expression "thank you very much for your purchase" or another similar.
The mere registration, the provision of the personal password to our User or the sending of the information or transaction does not mean acceptance of any offer.
In the event that TEAM SAS for any reason does not accept the offer made in whole or in part, it will proceed to return the monies in whole or in part, as applicable, to an account held by the offeror in an amount identical to that recorded in our Accounts, without any interest, indemnity or other items.
For the return of the money will be observed the means of payment as follows: For payments by means of debit card, savings account or current, the return will be made within eight (8) business days. But if the payment was made by credit card, the return order will be made in fifteen (20) business days, without there being any liability of 57 TEAM SAS for the delays that the financial institution may have.
6.4 About the Products.
57 TEAM SAS, will make available to the users the colors in which they can purchase the products. These will be displayed in the most realistic way possible, however, it should be noted that with each computer / computer, the color and monitor configuration chosen may vary, so the company is not responsible for this if The customer will request a change in color selection by mistake.
6.5 Purchase Process.
Registration: In order to make any purchase, it is essential to register, identify and present yourself as a user of the Website, activities carried out by means of an email account and a secret key of the client, which is personal, non-transferable and Exclusive and exclusive responsibility of the user, the access key that will be granted by registration and once they have been read and accepted the terms and conditions.
Confirmation of Purchase: Consent by the consumer is manifested by accepting each of the steps defined below:
Enter your email
Enter personal data, delivery and payment
Finalizing the purchase

Prior to the acceptance by 57 TEAM SAS of any Offer to purchase, the user must choose the terms and conditions of payment of the corresponding price, according to the means of payment that are already specifically established in this Website. Even if 57 TEAM SAS makes available to the customer a secure connection system for the entire realization of all purchase offers, under no circumstances will it be responsible for the failures in the communications of the banking or credit institutions, nor of the Damages caused to users on the occasion of an action or omission of said entities.
Invoice: The invoice will be sent together with the product purchased to the address mentioned by the customer.
Delivery and shipping times: The delivery of the products will only take place within the Colombian territory, through certified mail, within a maximum period of seven (7) business days, counted from the acceptance of the offer, as long as There is no fortuitous event or force majeure, such as strikes, strikes, revolutions, rebellion, sedition, assaults, cuts of fluid, landslides, earthquakes, avalanches , Overflows, falls of bridges, among others.
The place of shipment will be at the address indicated by the customer in the offer that he makes in the format destined for that purpose, which may be the same place of habitation of the buyer or other that this one designates. It is understood that any person who is at the address where the delivery is to be made, is duly authorized by the customer to receive his order, so that 57 TEAM SAS SAS is exempt from any responsibility at the time of delivery, provided When the same is made at the registered address at the time of purchase on the website.
The transport company shall have the obligation to make one (1) attempt to deliver the products purchased. In the event of unsuccessful delivery attempts, the goods will be returned to the factory and the money will be refunded, except for the value of the shipment, without any interest, compensation or additional amount and regardless of the cause or origin Which may have the return. It is also considered unsuccessful delivery if the recipient of the product is less than fourteen (14) years and is not accompanied by a parent, guardian or attendant who signs with the recipient the receipt of the product.
Packaging of Our Products: The user accepts that the products are packed and presented in plastic bag and / or cardboard box that meets the conditions necessary for the proper conservation of the product.
Transfer of Ownership: Transfer of ownership takes place as soon as 57 TEAM SAS places the good or product in the hands of the user through the carrier.
Notwithstanding the foregoing, the user or recipient of the good or product, shall abstain from receiving the same immediately, in case the packaging or packaging of the product, presents damages, ruptures, openings or other similar, leaving the proper annotation or proof of That fact.
Changes and Warranties of Products: To make effective the guarantee or change of any of the products marketed by our Website, apply the 'Policy of Shipments, Changes, Guarantees and Returns', which are an integral part of this document.
All sales made must be considered as a firm sale, therefore the return of the product or the money that is not supported by the law or in order of competent authority will not be allowed, said refund of money will in any case be made without any Type of interest, premiums or additional amounts, and will also deduct all shipping costs that would have arisen if there is no legal prohibition.
Right of Retraction: The consumer must return the product to 57 TEAM SAS by the same means and in the same conditions in which it received it. The costs of transportation and other costs incurred by the return of the goods will be covered by the consumer. The maximum term to exercise the right of withdrawal will be five (5) business days from the delivery of the good or the conclusion of the contract in the case of the provision of services.
The following cases are excepted from the following case and according to the corporate purpose of TEAM SAS:
In contracts for the supply of goods made according to the specifications of the consumer or clearly personalized
In contracts for the acquisition of personal property
57 TEAM SAS shall refund to the consumer all sums paid without any deductions or deductions for any reason whatsoever. In any case, the return of the money to the consumer can not exceed thirty (30) calendar days from the moment he exercised the right.

6.6 Keys
It is the responsibility of the user any use that the key provided is made, which can not be transferred or disclosed to third parties under any reason. Likewise, the customer must take all necessary security measures to avoid misuse or the knowledge of this by third parties. It is recommended to change the password periodically.
In case of loss, forgetfulness or exposure to third parties of the password, you should refer to the authentication section of the site where there is a link remember password, where following the instructions, the client can retrieve his password, through his email Or change the password.
To resolve any additional concerns you may contact the Customer Service area at 571 673 22 00 or through our comercial@tiendasepp.com or through our website in the 'Contact' form.
7. The Provisions.
In the event that one or more of the provisions contained in these terms and conditions are considered void, illegal or ineffective in any respect, the validity, legality, enforceability or effectiveness of the rest of the provisions contained herein shall not be affected or void by said circumstance.
8. Review of Terms.
57 TEAM SAS may at any time review the terms and conditions contained herein, through the readjustment of this announcement. By using this Website, the user agrees to be bound by any such revisions, which are in force as soon as they are accessible by users, and should then periodically visit this page to determine the terms in force in that website. At which time the user will be bound in the event that decides to use this Website.
9. Proper Use of the Website
The user acquires the obligation not to use this Website for illicit purposes or in a way that they can.
Injury the rights or interests of third parties regardless of their nature in accordance with established with current regulations.
Deteriorate, disable, overload, damage in any way or prevent the normal use of the Website by other users and / or 57 TEAM SAS.
Harm the interests of 57 TEAM SAS and / or affect the normal operation of your business.
Make available to other users through the Site material and / or information of pornographic nature, obscene content, or any other kind that is prohibited by Colombian regulations.
To affect the rights of children, in accordance with current regulations.
To formulate disrespectful statements that violate morals or public order and / or that are based on false, unverifiable facts or that omit true facts.
57 TEAM SAS reserves the right to publish or refrain from publishing any of the comments made by the users of our Website to the products. In this same sense, at any time a comment may be withdrawn from the Website. Any comment that is published, should be made with a cordial, respectful and related language to the object on which it is said.
10. Questions, Complaints and Complaints (PQR's)
If you are interested in the formal presentation of a PQR, we ask you to take into account the following considerations:
The presentation of the PQR does not have to be personal or require intervention of lawyer.
The maximum time in which the PQR will be resolved is 15 working days, counted from the next business day to the reception of the same.
You, as a user, can send us an email to the e-mail address comercial@tiendasepp.com or call the Customer Service line 571 673 22 00 where you will receive the necessary assistance for this purpose.
You can go directly to the facilities of the Superintendence of Industry and Commerce where you can report any nonconformity.