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Shipping Policy, Changes, Guarantees and Returns

Shipping Policy, Changes, Warranties and Returns

 
1. Shipments

 
Coverage
Www.tiendasepp.com carries out dispatches to the majority of municipalities of the Colombian territory through its allied carrier: Coordinadora.
 
In exceptional cases and in the absence of coverage, your order will be dispatched through an alternative carrier with the same level of service and trust.
 
If no alternative carrier undertakes to send your order for lack of coverage in your geographical area you will be informed within the following 5 business days and the money will be refunded due to a reversal of payment.
 
For payments made with Credit Cards, PSE, Efecty or Baloto the approximate time to see reflected the reversion will be twenty (20) business days from the time the request to the corresponding entity is made.
 
Delivery times
The delivery times start counting from the confirmation of the payment. For credit card payments and using the PSE button, the payment platform must approve the transaction according to the analysis of the data, which may take up to 24 hours.
 
At the time of approval of the payment of your order, you will receive an email with the confirmation of the same.
 
Deliveries can not be made at an exact time. In case you have any concerns with the dispatch of the product you can contact the Customer Service line at 571 673 22 00, through the chat, through our email comercial@tiendasepp.com or through our website www. Tiendasepp.com in the 'Contact' form.
 
The product can be received by any person of legal age who lives or is present at the place of delivery, for which the signing of the guide of the carrier will suffice.
 
In case the product has signs of damage or ruptures in its packaging at the time of delivery, you must register it in the guide of the conveyor as an observation and communicate with the line of Customer Service to inform us the novelty.
 
Cost of delivery
You can check the shipping cost at the moment you are making your purchase, which will be calculated automatically according to the destination and amount of your purchase.
 
2. Changes
 
If you want to make the change of one of our products, you can do it in two ways:
 
to. In our physical store located in the city of Bogota D.C., Colombia, with the data of the person or company that registered the purchase, within a period of thirty (30) calendar days counted from the date recorded in the Sales Invoice.
 
B. Through our website www.tiendasepp.com within a period of thirty (30) calendar days as of the date recorded in the Sales Invoice.
 
If you wish to make the change through tiendasepp.com, you must contact the Customer Service area at 571 673 22 00 or through our comercial@tiendasepp.com or through our website in the 'Contact '.
 
Please note the following important considerations for making product changes:
 
You must keep in mind that the product must be new, in the original packaging with no signs of use or deterioration.
 
Changes may be made by products, equal to or greater than the original.
 
The change will be subject to availability in the inventory, in any case you will be presented alternative options of equal or superior quality to proceed with the change of your product.
 
Once we have your change request with the necessary data for it, one of our advisors will send the information to your address mail to send the product in our warehouse in Bogota D.C.
 
You can use the same packaging in which you received your order, however it is important that the packaging is appropriate according to the type of product so that it can not be affected during the transportation process, the product must be returned in optimum conditions, without Traces of having been used, with the original labels or in their defect, if already they were retired, it must introduce them in the packaging.
 
Once we receive your product back in our warehouse, we will verify the conditions in which it is found, 57 TEAM SAS will have 5 business days to inform you if your product complies with the established criteria to make the change of size or color or money back .
 
In case your product does not meet the criteria of our change policy, we will inform you the reason why the change does not proceed and the product will be returned to the registered or indicated delivery address. In case of meeting the criteria, the product will be sent to the address registered by you within 5 business days after receiving your product.
 
It is of great importance to take into account that there will be no partial reversals.
 
IMPORTANT: The costs of shipping and transportation for changes are at the customer's expense.

3. Guarantees
 
If you want to process the guarantee of any of our products, you can do it in two ways:
 
to. In our physical store located in the city of Bogotá D.C., Colombia, with the data of the person or company that registered the purchase, within a period of 60 calendar days counted from the date recorded in the Sales Invoice.
 
B. Through our website www.tiendasepp.com within a period of 60 calendar days from the date recorded in the Sales Invoice.
 
If you wish to process the guarantee through tiendasepp.com, you must contact the Customer Service area at 571 673 22 00 or through our mail comercial@tiendasepp.com or through our website in the form 'Contact '.
 
Please note the following important considerations for the warranty process:
 
Damage to the product must be due to a manufacturing defect or technical failure, but not due to improper use by the customer or user and must be within the term established for warranty coverage.
 
The coverage term of the guarantee is sixty (60) calendar days from the date recorded in the Sales Invoice, after this period no requests for warranty procedure can be received.
 
Once we have your request for warranty procedure with the necessary data for it, one of our advisors will send the information to your mail address for shipping the product in our warehouse in Bogota D.C.
 
Once we receive your product back in our warehouse, we will verify the conditions in which it is found, 57 TEAM SAS will have ten (10) business days to inform you if your product complies with the criteria established for the warranty process.
 
In application of the Consumer Protection Law in force in Colombia, as a general rule, the obligation implied by the legal guarantee is the free repair of defects of the product. If the good does not admit repair, it will be replaced or the money returned.
 
That is, once the remedy has been exhausted and if the failure persists, the replacement for a product with the same or similar characteristics or the refund of the money paid for the product. In any case it will confirm with the client the replacement or return of the amount paid.
 
In case your product does not meet the criteria of our warranty policy, we will inform you the reason why the warranty does not proceed and the product will be returned to the registered or indicated delivery address.
 
In case that if you meet the criteria, the repaired or new product will be sent to the address registered by you within five (5) business days to the issuance of the favorable response of the warranty request.
 
In case of applying the money refund will be made by reversing the payment, for payments made with Credit Cards, PSE, Efecty or Baloto the approximate time to see reflected the reversion will be twenty (20) business days from the date of completion The request to the corresponding entity.
 
IMPORTANT: The costs of shipping and transportation for Warranties are borne by 57 TEAM SAS.
 
4. Returns
 
All sales made must be considered as a firm sale, therefore the return of the product or the money that is not supported by the law or in order of competent authority will not be allowed, said refund of money will in any case be made without any Type of interest, premiums or additional amounts, and will also deduct all shipping costs that would have arisen if there is no legal prohibition.
 
In application of the Consumer Protection Law in force in Colombia, as a general rule, the obligation implied by the legal guarantee is the free repair of defects of the product. If the good does not admit repair, it will be replaced or the money returned. That is, once the remedy has been exhausted and if the failure persists, the replacement for a product with the same or similar characteristics or the refund of the money paid for the product. In any case it will confirm with the client the replacement or return of the amount paid.
 
IMPORTANT: The costs of shipping and transportation for returns are borne by the customer.

5. Right of Retraction
 
The consumer must return the product to 57 TEAM SAS by the same means and in the same conditions in which it received it. The costs of transportation and other costs incurred by the return of the goods will be covered by the consumer. The maximum term to exercise the right of withdrawal will be five (5) business days from the delivery of the good or the conclusion of the contract in the case of the provision of services.
 
The following cases are excepted from the following case and according to the corporate purpose of TEAM SAS:
 
In contracts for the supply of goods made according to the specifications of the consumer or clearly personalized
In contracts for the acquisition of personal property
 
57 TEAM SAS shall refund to the consumer all sums paid without any deductions or deductions for any reason whatsoever. In any case, the return of the money to the consumer can not exceed thirty (30) calendar days from the moment he exercised the right.
 
IMPORTANT: The costs of shipping and transportation for the Right of Retraction are borne by the customer.
 
6. Reversal of Payment
 
The law provides that in sales made through electronic commerce mechanisms, such as the Internet, and a credit, debit card or other electronic payment instrument has been used to make payment, participants in the payment process shall reverse Payments that are requested by the consumer when fraud occurs, or corresponds to an unsolicited operation, or the product purchased is not received, or the product delivered does not correspond to what is requested or is defective.
 
In order for the payment to be reversed, within five (5) business days following the date on which the consumer became aware of the fraudulent or unsolicited operation or that he should have received the product or received it defective or not corresponding to it Requested, the consumer must file a complaint with the 57 TEAM SAS and return the product, when appropriate, and notify the issuer of the electronic payment instrument used to make the purchase, which together with the other participants in the process Of payment, will proceed to reverse the transaction to the buyer.
 
IMPORTANT: The costs of shipping and transportation for Reversal of Payment, once justified, are borne by 57 TEAM SAS.
 
To resolve any additional concerns you may contact the Customer Service area at 571 673 22 00 or through our comercial@tiendasepp.com or through our website in the 'Contact' form.
 
The Web site you are visiting, and the registered Trademark EPP®, are owned by 57 TEAM SAS with tax identification number 900.566.396-5 with principal address in the city of Bogotá D.C., Colombia.